Refund policy

Because every BurrOH item is made to order, we do not accept change-of-mind returns or exchanges for the wrong size or color. Please review the size and color selection before ordering.

Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or incorrect, email help@burrohsupply.com within 30 days of delivery. Include your order number and clear photos showing the issue. Approved claims will receive a replacement or refund. Please do not mail an item back unless we authorize the return.

Lost packages
If a package appears lost in transit, contact us within 30 days after its estimated delivery date. If carrier tracking shows the package as delivered, first check the shipping address, household, building staff, local carrier, and nearby delivery locations; we will review those cases individually.

Order changes and cancellations
Contact us immediately at help@burrohsupply.com. Changes or cancellations are possible only before production begins and are not guaranteed.

Incorrect or unclaimed addresses
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect address, refusal, or failure to claim the package may require a reshipping charge.

Nothing in this policy limits rights required by applicable law.